Frequently Asked Questions

Answer

ALL4EBIKES kits are designed for broad compatibility, but there are a few things to check before ordering:

• Wheel size: Our motors are available for 20", 24", 26", 27.5" and 29" wheels. Choose the variant that matches your bicycle.
• Frame dropout width: The rear dropout must be between 130 mm and 142 mm. Most MTB and city bikes fall within this range.
• Axle type: Kits are compatible with quick-release axles. Thru-axle bikes require an additional adapter.
• Battery space: Check that there is enough room on the down tube or rear rack to mount the battery.
• Frame material: Aluminium and steel frames are ideal. Carbon frames or unusual geometries may require prior consultation.

Answer

Yes. The wheel hub included in the kit has standard 6-bolt ISO mounting holes, so your disc rotor bolts straight on without any modification. Mechanical disc brakes work perfectly; hydraulic disc brakes are also compatible, provided the brake hose is long enough to reach the new wheel position.

Answer

No, we do not currently offer an installation service.

Answer

ALL4EBIKES kits include both a PAS (Pedal Assist System) and a twist throttle. The PAS detects pedalling motion and adds power proportionally to your effort — ideal for active cycling and staying within the legal 25 km/h assist limit. The throttle lets you ride without pedalling, useful on hills or when pulling away from a stop. You can use either mode or combine both.

Answer

Range depends on several factors: battery capacity (Ah), motor power, assist level, rider weight, and terrain. As a general guide:

• 36V 10–15 Ah: 40–70 km in mixed conditions
• 48V 15–20 Ah: 60–100 km in mixed conditions
• 48V 25 Ah and above: 90–130+ km on low assist

Answer

The bicycle remains fully functional and can be pedalled manually like any standard bike. The added weight of the motor and battery (approximately 11–13 kg) will be noticeable, but it does not prevent use. The display shows the battery level in real time, so you can plan a recharge before running low.

Answer

Using a standard 2A charger (calculated with the formula T = Capacity (Ah) / Charger current (A)), charge times are approximately:

• 10–13 Ah battery: approx. 5–6 hours
• 15–20 Ah battery: approx. 7–9 hours
• 25 Ah and above: approx. 10–12 hours

Fast 5A chargers are also available and cut charge time roughly in half. Contact us for availability.

Answer

ALL4EBIKES lithium-ion batteries are robust, but a few simple habits will significantly extend their lifespan:

• Avoid full discharge: Recharge when the indicator reaches 10–20%. Repeated full discharges degrade the cells prematurely.
• Store at 50–80% charge: If you won't be riding for 2–3 weeks or more, leave the battery partially charged.
• Avoid temperature extremes: Do not store below 0°C or above 40°C. Never leave the battery in direct sunlight or in a hot car boot.
• Use the original charger: Third-party chargers can damage the BMS (Battery Management System).
• Inspect the connector regularly: Keep the charging port clean and free from corrosion.

Answer

You will receive a confirmation email with your order number as soon as your order is placed. Once the parcel is collected by the courier, we will send you a tracking number by email so you can follow your shipment in real time on the courier's website. If you haven't received these notifications, please check your Spam folder or contact us directly.

Answer

In-stock orders are processed within 2–3 business days. Express courier delivery across Romania takes 2–5 days. For special-order or custom products, the lead time may be 6–11 business days — we will communicate this clearly at the time of order confirmation.

Answer

You have the legal right to return your order within 14 calendar days of receiving it, in accordance with EU consumer law. The product must be returned in its original condition: unused, in the original packaging, with all accessories included. To start a return, email support@all4ebikes.com with your order number and reason for return. Return shipping costs are the customer's responsibility unless the product is defective.

Answer

All products come with a 12-month warranty. All4eBikes motors are known for their reliability and long-term technical support. Batteries are warranted for 12 months against manufacturing defects. The warranty does not cover damage caused by misuse, unauthorised modifications, or exposure to excessive moisture.

Answer

Yes. The ALL4EBIKES team provides technical support by email and phone for all customers. Every kit includes a printed installation manual and access to video tutorials. If you run into difficulties during installation or setup, don't hesitate to get in touch — we are available Monday to Friday, 09:00–18:00.

Answer

Use the search bar at the top of the site — enter the product name, motor power (e.g. "250W", "1000W") or battery type (e.g. "48V 20Ah") and the system will display all matching results. You can also browse by category from the main menu: Conversion Kits, Batteries, Accessories.

Answer

Stock is updated regularly. If the item you want shows as unavailable, contact us via the contact form or directly at support@all4ebikes.com to check the restock date or to reserve a unit from our next order.

Answer

Every product page includes full technical specifications, detailed images, and where available, a PDF installation manual. If you have specific questions not covered in the product description, our team can provide clarification by email or phone before you purchase.

Answer

It's not mandatory, but we recommend creating an account to enjoy added benefits: order tracking, purchase history, and faster checkout on future orders. An account can be created for free in a few seconds, even after you've already added items to your cart.

Answer

Go to the login page and click "Forgot your password?". Enter the email address associated with your account and you'll receive a reset link within a few minutes. Check your Spam folder if the email doesn't appear in your inbox. If you're still having trouble, contact us and we'll sort it out quickly.

Answer

Log in to your account and go to "My Account" → "Update details". From there you can change your delivery address, phone number, and any other personal information. Changes are saved instantly and will be applied automatically to your next order.

Answer

Yes. During the checkout process you can enter a delivery address that differs from the one saved in your account. This is useful if you want to send a product as a gift or if you're temporarily at a different location.

Answer

Changes are only possible before the order enters processing. Please contact us as quickly as possible via the contact form or at support@all4ebikes.com, quoting your order ID (found in your confirmation email or under "Order History"). We cannot guarantee changes once the parcel has been prepared for dispatch.

Answer

Log in to your account and go to "Order History". There you will find all your past purchases with details on products, amounts, statuses, and related documents (invoices, tracking numbers).

Answer

Yes, ALL4EBIKES processes orders from business customers and issues fiscal invoices. During account registration or at checkout, select "Legal entity" and enter your company details (name, VAT number, registered address). The invoice will be issued automatically and attached to your confirmation email.