SHIPPING POLICY
All orders are processed and dispatched as quickly as possible via Cargus courier services.
Estimated delivery times:
• Romania: 2–5 business days
• Rest of Europe: 6–11 business days
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Delivery times may vary during busy periods, public holidays, or due to circumstances beyond our control, such as courier delays or customs procedures in certain countries.
We take great care to ensure that all products are securely packaged to prevent damage during transit.
If you experience any issues with your delivery or have questions regarding your order status, please contact us at:
RETURN POLICY
Thank you for your purchase. We hope you are satisfied with your order. However, if you are not completely satisfied with the purchased product, you may return it for a full refund, store credit, or product exchange. Please refer to the information below for more details about our return policy.
RETURNS
All returns must be shipped within 14 days from the date of delivery.
All returned products must be new and unused, with all original tags and packaging attached.
Incorrect Orders:
You are not covered if you ordered the wrong product or part. In this case, we will not issue a refund, but we can arrange an exchange of the purchased product. Shipping costs for exchanges must be covered by you.
RETURN PROCESS
To return a product, please contact customer service at: support@all4ebikes.com.
Return shipping costs are your responsibility.
REFUNDS
Once we receive the return and verify the condition of the product, we will process the refund or exchange. Please allow at least seven (7) days from receipt of the product for processing.
Refunds may appear on your card statement within 1–2 billing cycles, depending on your card issuer. You will be notified by email once your return has been processed.
WARRANTY
All4Ebikes offers a 12-month warranty from the date of purchase.
If you believe your product is defective, please contact our support team at: support@all4ebikes.co.uk to discuss a warranty claim.
The warranty is void if:
- The battery, motor, or controller shows signs of being opened, modified, or repaired.
- The battery, motor, or controller has not been properly installed.
Covered Products
Batteries
All4ebikes will replace any component deemed defective or damaged (including damage caused in transit), unless it is user error. The warranty covers the products listed and is subject to the following terms.
All4ebikes batteries are covered by a 1-year prorated warranty.
During the first 1 year of service - defective batteries will be repaired or replaced at no charge to the customer. The warranty period for repaired or replaced batteries will remain the same from the original purchase date.
Only All4ebikes can directly evaluate and discover defective batteries.
This limited warranty does not cover.
- Accidents, abuse, misuse, abnormal use (including, but not limited to, stunt riding, racing or other similar activities that are inconsistent with the intended use of the product), improper storage, abnormal exposure to liquids, chemical exposure,moisture, abrasives, sand or dirt, negligence or abnormal physical, electrical or electromechanical stress.
- Defects or damage caused by private modification.
- Scratches, dents and cosmetic damage.
- Products whose serial numbers or bar codes have been removed, defaced, damaged, altered or illegible.
Ordinary wear and tear.
- Product defects or damage caused by the use of accessories, products or auxiliary/peripheral equipment not supplied or approved by All4ebikes for the product.
- Defects or damage resulting from assembling, testing, operating, maintaining, installing, servicing, repairing or adjusting the product in a manner different from the assembly instructions or user manual.
- Defects or damage caused by external causes such as collision, fire, flood, storm, lightning, earthquake, exposure to weather conditions, theft, blown fuses, or improper use of any power source.
In addition, for batteries, this limited warranty does not cover defects or damage caused by acts or conditions such as
- Charging with a battery charger that is unsuitable or inappropriate for use with the battery.
- Improper use of the battery charger.
- If any seal on the battery is damaged or shows signs of tampering.
- If the battery has been used in equipment other than that specified for the bicycle.
Parts And Components
Genuine All4ebikes parts and components are covered by a 1-year limited warranty. (If more than 15 days have elapsed since the date of receipt of the product, replacement parts within the warranty period will require shipping charges.)
This limited warranty does not cover.
1、Parts that have been corroded due to exposure to the elements (moisture, heat, etc.).
2、Damage to or deterioration of the surface finish, appearance or aesthetics of the product.
3、Brakes, lights, hubs, flywheels, transmissions, gearshifts, motors, controls, wiring harnesses, LCD parts extended only one week after receipt of shipment. parts damaged during use after 7 days will be charged to the customer.
5、Defects or damage caused by accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities inconsistent with the intended use of the product), improper storage, abnormal exposure to liquids, chemicals, moisture, abrasives, sand or dirt, negligence or abnormal physical, electrical or electromechanical stress.
6、Scratches, dents and cosmetic damage.
7、Products whose serial numbers or bar codes have been removed, defaced, damaged, altered or illegible.
8、Product defects or damage caused by the use of accessories, products or auxiliary/peripheral equipment not supplied or approved by All4ebikes for the product.
9、Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair or adjustment, in a manner different from the assembly instructions or user manual.
10、Defects or damage caused by external causes, such as collision, fire, flood, storm, lightning, earthquake, exposure to weather conditions, theft, blown fuses or improper use of any power source.
11、Ordinary wear and tear not caused by defects in workmanship or materials. All4ebikes can assess wear and tear.
Claims Procedure
1. Warranty Claims
All claims against this warranty must be made through KirbEbike and submitted to support@all4ebikes.com. Proof of purchase and photos or video of the damaged product must be submitted with any warranty claim. Before filing a warranty claim, it is recommended that you contact All4ebikesthrough support@all4ebikes.com as there may be an easy solution to your problem without having to file a claim. Valid warranty claims filed within 1 year of initial purchase will be processed through All4ebikes.
All4ebikes will not replace any part without first seeing photos or video of the damaged product. The customer must provide this evidence via email.
2. Shipping Damage Claims
In rare cases, items received may be damaged during shipping. In case of shipping damage, please contact support@all4ebikes.com and provide us with photo or video proof.
Any free parts are not eligible for replacement or compensation if they are scratched in transit.
Note: We do not accept claims for shipping damage more than 7 days after receipt of any product.
DELIVERY RESPONSIBILITY
If a parcel arrives with damaged packaging and you suspect the product may also be damaged, please refuse the delivery immediately. If you accept the parcel, you do so at your own risk.
All parcels are shipped directly to the customer.
QUESTIONS
If you have any questions regarding our return policy, please contact us at: